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Important information about the coronavirus (COVID-19)

During the COVID 19 Crisis we are not currently offering face to face routine appointments.  You can contact the surgery for advice by using the econsult banner below or by telephoning the surgery.  If a doctor wishes to see you face to face we have measures in place to protect you and our staff from COVID 19.

If you require a repeat prescription please use the online facility by visiting patient access or by emailing  You may post your prescription through the door but you will need to nominate a pharmacy to collect from.  If you wish to collect your prescription from the surgery please contact reception on 0208 450 5454 and you will be given a time to collect your prescription.

The Council on Hypertension of the European Society of Cardiology wish to highlight the lack of any evidence supporting harmful effect of ACE-I(Ramipril, Lisinopril, Perindopril & Enalapril) and ARB (Candesartan, Irbesartan, Losartan). in the context of the pandemic COVID - 19 outbreak.  The council of Hypertension strongly recommend that physicians and patients should continue treatment with their usual anti-hypertensive therapy because there is no clinical or scientific evidence to suggest that treatment with ACEi or ARBs should be discontinued because of the COVID-19 infection

Please see below for a letter for your Employer  should they require documentation

Medical Certfication for Employers

CoronaVirus Sources for Patients

Services available for Patients

Annual Complaints Review 18/19

Greenfield Medical Centre

Annual Complaints Review 18/19

Greenfield Medical Centre conducts an annual complaints review each year


The complaints review, studies and evaluates the complaints throughout the year in a more detailed fashion and is used as a practice learning tool.

Throughout the year complaints are received and investigated in line with the practice complaints procedure.  Some complaints form the basis of significant events and affect policy and procedure, some help identify training and development needs and others give an indication of patient experience.

Complaints are received in writing, by email and phone.  Some are directed verbally at the clinicians and receptionists and some are received through NHS choices.  Although not strictly complaints the NHS choices media gives valuable feedback and more often than not is used as a forum for the unhappy rather than the happy patient.  Unfortunately most of these posts are anonymous and do not allow for a meaningful dialogue with the patient to further investigate any issues.  We do however respond and invite patients to contact the surgery to discuss their issues further.

Greenfield Medical Centre has 6900 patients.  

Formal written complaints this year = 5

The breakdown of these is as follows:-

  • Complaints written to the practice directly.
  • We received 5 written complaints

Non Clinical  3 x complaints

Clinical 2 x complaint

All of the complaints were responded too and resolved.  1 of the complaints resulted in a face to face meeting with the parties concerned.  As a practice we actively encouraged this course of action and are always happy to meet with our patients to resolve any issues or concerns.

Complaints to NHS England or other bodies

We had 0 complaints made against us this way.

Verbal Complaints

The "soft" complaints are taken seriously as those formalised.  The reception staff deal with many forms of "complaint" by patients over the year.  These take form of patients coming to the reception desk after having to wait for their appointment, issues around getting appointments, review dates on repeat prescriptions etc.  The majority are dealt with immediately either by the staff member involved or the senior receptionist, and no further action is required at the time.  However each staff member is asked to bring a complaint (if they have dealt with one) to the reception monthly meeting.  If they feel further discussion should take place.  On occasion the practice manager is asked to call back or speak to patients at the surgery either by the patient themselves or by Drs & staff.  These are pre-empting complaints when a patient may have indicated that they are not happy with and aspect of the service, or the patient has requested.

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